Maintenance personnel are some of the most important people in an HOA, and are also probably the most under appreciated. Their work is absolutely essential to keeping a community in working order, and yet, oftentimes, they don’t get the thanks and acknowledgment they deserve.
The Role of Maintenance
It’s hard to overstate just how important good maintenance personnel are to an HOA. They keep homes, apartments, and common areas clean and in working order, and make sure the community stays looking beautiful and spotless. Repair and clean-up crews do a lot of work that homeowners would otherwise have to do themselves, and use their specialized training and equipment to make sure it gets done as well as possible.
All that work doesn’t just make a community look better cosmetically; it has quantifiable positive effects on a neighborhood. Properly maintained homes and amenities increase property values, make homes more likely to be sold, and make the people living in them happier. Imagine what you would do if no one was there to repair your heater when it breaks in the middle of December, or to fix the roof after it gets damaged by a freak storm. So much of what maintenance does is taken for granted, and therefore often goes unacknowledged.
Acknowledging Maintenance
Most HOAs could stand to give maintenance more credit than they have in the past. There are several easy ways that a community can acknowledge maintenance and give them a little bit of thanks for all the hard work they do:
- Let maintenance meet new residents at their houses when they move in. This will not only serve the purpose of introducing new members of the community to maintenance personnel, it will also allow maintenance to talk about their work and show off what they’ve done to keep the home in working order.
- Have maintenance call back residents whose homes they’ve worked on so that they can get feedback. This will create opportunities for maintenance to get compliments from homeowners, as well as for community members and repair crews to have closer contact with each other.
- Get together a committee of homeowners to come up with ways to thank maintenance every six months to a year. Buying gifts, arranging a party, or even sending out cards or other small acknowledgments can be enough to remind maintenance that they are valuable members of the community.
It will be easy to remind your residents of all that the maintenance crew does with an AssociationVoice website! You will be able to send alerts to the community.
CAM Voice 